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Please read these terms and conditions which apply to the provision of myprofessional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of coaching.
Initial Consultation
You may be offered 30 minute online initial consultation. No coaching will be provided during the consultation. The purpose of this initial consultation is to understand needs. During these calls, estimates of the number of sessions required to deal with your presenting issue are given based on the information presented at that time. Estimates are only rough guidelines and are subject to change.
Booking & Payments
Online sessions: No deposit is required for online sessions, however payment for online sessions must be made at least 48 hours before the scheduled session start time. Where payment is not received 48 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session to confirm the appointment booking.
Cancellation, Rescheduling & Refunds
Cancellation & Rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made by text message or phone call at least 48 hours prior to an in-person hour or online session.
Refund
No refunds will be issued for cancellations within 48 hours of in-person sessions or online sessions. Session fees are for my time and professional expertise. Therefore, no refunds will be given for any sessions where you have attended and paid for the session. Where a discount package has been booked and paid for in advance, if you choose to discontinue your coaching process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment Methods
Payment may be made online via bank transfer. Payment for in-person sessions can also be made via credit/debit card at the end of your session. Cash and cheques will not be accepted without prior agreement.
Contact between sessions
Any contact between sessions will be by telephone, email or message.
Age restrictions
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.
Attending your sessions
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
Outcome of sessions
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.
Standards of Behaviour
During any coaching sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor.
If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
Confidentiality
All contact, including sessions, telephone conversations and emails, will be conducted in confidence. All conversations and notes will remain confidential, except in the following circumstances:
Where you give permission for confidentiality to be broken
Where the information is of a nature that confidentiality cannot be maintained, for example:
The possibility of harm to yourself or others exists
In cases of fraud or crime
When minors (under 18 years old) are involved
Liability & Indemnity
Under no circumstances will Paula Louise Crowhurst aka Polly Bloom Divorce & Separation Coach (PB) be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic
loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Paula Louise Crowhurst (PB). In addition, you agree to defend, indemnify, and hold Paula Louise Crowhurst (PB) harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
Governing Law
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.
Updates
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started coaching with me after a long period of absence.
Data Protection
For my services, your personal data is collected, processed, used, and stored in accordance with the following privacy policy: 2539_Final Privacy Policy_12945. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please contact me periodically for any changes.
Concerns & Complaints
CONCERNS & COMPLAINTSIf you have a concern or complaint regarding your therapy, please discuss this
with myself in the first instance and I will endeavour to resolve the issue.
Statements of Understanding
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by Paula Louise Crowhurst (PB) of the scope of the coaching that she provides and give my full consent to receiving coaching sessions from Paula Louise Crowhurst.
I understand that results may vary from person to person and the agreement by Paula Louise Crowhurst (PB) to work on the issues or problems presented by me, using whatever coaching tools are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that coaching or information provided by Paula Louise Crowhurst either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate
qualified healthcare professional.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the coaching process, and I agree to always participate to the best of my ability.
Signature Confidentiality
By signing this form, I consent that Paula Louise Crowhurst (PB) may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested. I also understand that, at any time, Paula Louise Crowhurst (PB) may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.
